Klausurzusammenfassung Interkulturelle Kompetenzen

Interkulturelle Kompetenzen

bei Roisin Russ

Klausurzusammenfassung aus Semster 4 und 5 für den Studiengang "International Management" an der FOM

Cultural Awareness

-          What is culture?

-          iceberg / onion model

Identity and Difference – Social cognition

-          SOCIAL COGNITION

-          SCHEMAS:

-          CAUSAL ATTRIBUTIONS

-          FUNDAMENTAL ATTRBUTION ERROR

-          PREJUDICE

-          STEREOTYPING

-          DISCRIMINATION

Developing intercultural sensitivity

-          Levels of intercultural awareness

-          developing sensitivity

-          DIE-model

-          Bennets model: Experience of Difference

Unravelling codes

-          Hofstede’s dimensions

               - Power Distance

               - Uncertainty avoidance

               - Indvidualism / Collectivism

               - Masculinity / femininity

               - Long-term orientation

-          limits of the dimensions

-          nonverbal codes

               - physical appearance

               - proxemics

               - chronemics

               - kinesics

               - haptics

               - oculesics

-          dimensions of nonverbal communication

               - high / low context

               - collectivism / individualism

               - high / low power distance

               - masculinity / femininity

               - uncertainty tolerance / avoidance

               - high / low contact

Communicating effectively

-          process sender/receiver

-          what is effective 

-          what can go wrong in communication?

Management + negotiations meetings

-          levels in negotiation process:

Preparing people for going abroad

-          culture shock

-          what is needed

-          failure

-          training